We are dedicated to providing you with a high level of service at all times, but if you are not satisfied, please contact any of our staff. In the event that you remain dissatisfied and wish to make a complaint, you should contact:
Customer Services Department,
T H March Financial Planning Limited,
Hare Park House,
Yelverton Business Park,
If you are still not satisfied, you may refer the matter to the Financial Ombudsman Service (unless you are a commercial customer with 10 or more employees or with a group turnover or balance sheet which exceeds €2 million, a trustee of a trust with a net asset value of £1m or more, or a charity with an annual turnover income of £1m or more). For more information on this, please refer to their website at www.financial-ombudsman.org.uk.
We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our financial obligations. This depends on the type of business and the circumstances of the claim. If you are eligible, compensation is available for insurance advising and arranging as follows: Cover for 90% of the claim with no upper limit. For compulsory classes of insurance cover for 100% of the claim with no upper limit. Further information about the compensation scheme is available